Shipping
Delivery is via FEDEX Ground. We ship out of Florida, most packages are shipped within 2 to 5 business days. All items shipped within the US are insured.
Shipping methods for the continental USA and Hawaii/Alaska
Shipping Cost
Incorrect Address Issues
Customers need to triple check the shipping address on there order to insure the address is error free. Be sure to include any special suite or apartment numbers, otherwise the order may be returned to us due to insufficient address. The orders that are returned will be charged additional shipping for secondary delivery. Free shipping will not be applied twice for orders that meet those conditions prior to the return. Customers will be contacted and made aware of the any delivery issues. If the orders are not reshipped at the expense of the customers, a 15% restocking fee will be applied and any original shipping cost will be forfeit. Any remaining balance will be credited back to the customer's credit card.
Return Guidelines
Phone Orders
Order may be placed over the phone during 10:00 AM - 7:00 PM EST by call 561.228.1012.
In order to expidit your order please have the item name & number ready as well as credit card and shipping information.
All credit card orders must have the exact billing address information that matches the card holders name.
Cancel Order Policy
Canceled orders after 3 days will be refunded minus a 3% credit card charge fee that we are billed from your card company. If the item was not shipped within 10 days and you wish to cancel then we will not charge a 3% fee.
We can not cancel any order once its been shipped, under any circumanstance, we apologize in advance but we strictly enforce this policy. You can still however send any order back (at your expense) for a full refund of the purchase price of items (minus shipping charges). The only exception being if an item from your order is out of stock, we'll then cancel that item of your order or if your entire order is out of stock we'll cancel your order, other than these exceptions we can not cancel any order once it has been placed.
Return Policy
All sales made through the CandleMix.com & TylerCandlesOnline.com Web site are subject to CandleMix.coms' return policy. You have 14 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returning merchandise must be in the original shipment boxes, products must be in original condition and undamaged. You must call or E-mail Customer Service to obtain authorization to return purchased merchandise. FREE SHIPPING ONLY APPLIES TO YOUR ORIGINAL PURCHASE. All return/exchange shipping fees are the responsibility of the customer. Returns or Exchanges will not be accepted on discounted or retired items. Please send your return package via Fed Ex, UPS or Insured Priority Mail. The return policy does not apply to sale or discounted merchandise. Call toll free 1.866.618.7932
Refused Orders
Packages that are refused when they reach there shipping destination will be charged shipping, and a restocking fee of 15%. The shipping fee will only be charged if your order was shipped with FREE SHIPPING. If for some reason your order was refused, but you still want the order. You will be required to repay the new shipping charge in order to receive your order. The second attempt at delivery must be at a different address, we will not ship the order a second time to a address where it has been already refused once.
Unable to sign for an order by FEDEX
It is the customers responsibility to make arraignments to sign for a package. If the package is returned and the customer wants it reshipped the customer will be charged shipping, if refused and the customer decided to cancel the order a return shipping charge and restocking fee of 15% will be charged. "Signature Required" is enforced upon us by rules and regulations imposed by credit card companies. These rules are to insure that orders made by a consumer are delivered to the consumer to avoid theft.
